If you are facing "The site is unreachable" issue when trying to access Student E-Portal, we suggest that you try the different methods of accessing the Student E-Portal as listed below:
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Method 1: Use your Mobile Phone with Data only (turn off Wi-Fi)
- Turn off the Wi-Fi on your Mobile Phone.
- Make sure that the Data is connected.
- Open your preferred browser, e.g. Google Chrome, Mozilla Firefox, Safari, etc.
- Try to access Student E-Portal
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Method 2: In your computer, use an Incognito/Private/InPrivate Window
- Open your preferred browser, e.g. Google Chrome, Mozilla Firefox, Safari, etc.
- Open an Incognito/Private/InPrivate window/tab in your browser.
- Try to access Student E-Portal using this window/tab.
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Method 3: In your computer, clear you browser’s cache
- Open your preferred browser, e.g. Google Chrome, Mozilla Firefox, Safari, etc.
- Clear your browser’s cache.
Please refer to the following links on how to clear your browser's cache:
- Google Chrome: https://support.google.com/accounts/answer/32050
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
- Safari: https://www.macrumors.com/how-to/clear-safari-cache/
- Restart your home Modem and Wi-Fi Router.
- Try to access Student E-Portal.
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If you need further assistance on this matter, kindly contact us at  |